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Dear Elaine,

Thanks for the kind support you have provided throughout my entire course ( Graduate Diploma in Human Capital Management), you have done a good job in coordinating and keeping all the students well-informed of all the important material, dates, updates etc.

I also like to express my appreciation to Chan for his kind & clear explanation during my enrollment to this course.

Your guys have done a great job!! Keep it up!

Ms Jane Pang
HR Manager
Teambuild Construction Pte Ltd
 

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      SHRI ACADEMY >> Student Welfare

Student Welfare

The welfare, satisfaction and learning aspirations of our students are important to us. Hence, as Student Member of the Institute, our students can benefit from a vibrant network of experts and peers to sharpen their competitive edge and keep abreast of the latest and the best in the knowledge and practice of HR management and issues through our free publications and special talks.

All new students will be given a comprehensive Student Handbook, which provides all administrative details with regards to payment of course fees, refund and transfer policy, class attendance, deferment, course schedule and evaluation; as well as Examination Policy & Graduation; Student Conduct; Student Protection Scheme; Government Support Schemes; SHRI Membership Privileges and other general information – including contact persons, numbers and how to go about raising concerns or seeking redress as shown below.

SHRI Grievance Procedures

  • Students can use the Institute's Student Feedback / Complaint Form to formally register their feedback or complaints.

  • The Institute shall resolve the complaint within 14 working days upon receipt of the feedback. 

  • Whether formal or informal, we will ensure that student feedback/complaints are properly handled as defined in the Student Feedback / Complaint Form.

  • Feedback / Complaints received over the email will be managed using email correspondences.

  • The Institute will keep complainant informed of the status of the complaint investigation.

  • In the event that the student and the Institute are unable to resolve the dispute in accordance with the grievance procedures above, the student and the Institute
    shall refer the dispute to CASE Mediation Centre for mediation prior to instituting any legal action or proceedings.

# The student and the Institute must agree to such procedures and to pay such fees as the CASE Mediation Centre may prescribe from time to time for the purpose of resolving their dispute.

SHRI Academy: Student Welfare










   
   
 
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