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Student Welfare
The
welfare, satisfaction and learning aspirations of our students are
important to us. Hence, as Student Member of the Institute, our students
can benefit from a vibrant network of experts and peers to sharpen their
competitive edge and keep abreast of the latest and the best in the
knowledge and practice of HR management and issues through our free
publications and special talks.
All new students will be given a comprehensive Student Handbook,
which provides all administrative details with regards to payment of
course fees, refund and transfer policy, class attendance, deferment,
course schedule and evaluation; as well as Examination Policy &
Graduation; Student Conduct; Student Protection Scheme; Government
Support Schemes; SHRI Membership Privileges and other general
information – including contact persons, numbers and how to go about
raising concerns or seeking redress as shown below.
SHRI Grievance
Procedures
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Students can use
the Institute's Student Feedback / Complaint Form to formally
register their feedback or complaints.
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The Institute shall
resolve the complaint within 14 working days upon receipt of the
feedback.
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Whether formal or
informal, we will ensure that student feedback/complaints are
properly handled as defined in the Student Feedback / Complaint
Form.
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Feedback /
Complaints received over the email will be managed using email
correspondences.
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The Institute will
keep complainant informed of the status of the complaint
investigation.
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In the event that
the student and the Institute are unable to resolve the dispute in
accordance with the grievance procedures above, the student and the
Institute
shall refer the dispute to CASE Mediation Centre for mediation prior
to instituting any legal action or proceedings.
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The
student and the Institute must agree to such procedures and to pay such
fees as the CASE Mediation Centre may prescribe from time to time for
the purpose of resolving their dispute. |
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