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SHRI-Engage Complimentary for SHRI Members and Corporate Friends
21 May 2009 | 1400 - 1630 | SHRI @ The Verge, Room 2
There should a truly collaborative approach between HR and the line managers to achieve results in most, if not all organisations. "Corporate Culture" concerns how things are done. "Corporate Climate" very much reflects the people dimension of an organisation in terms of what they feel it is like to work there, resulting in how people behave and how they perform. The speaker will present a simple framework, the Glowinkowski Integrated Framework, on how leaders could, through their behaviour, create a climate which, in turn, drives the performance of the organisation they manage by fundamentally impacting the behaviour of the people for whom they are accountable. The territory of personality will also be explored in terms of "Predispositions" and the speaker will explain why organisations require people to deliver certain specific behaviours rather than their underlying personality.
Speakers' Profile
Steve’s early academic career was in the fields of organisational psychology, management and statistics. Steve is a Chartered Psychologist and a Fellow of the Royal Society of Arts.
Steve’s commercial background involved over ten years’ experience in a series of internal consultancy, managerial and director roles within the chemical industry and the financial services sector. The majority of this work related to the delivery of major organisational change, the development of organisation-specific behavioural competency frameworks and their subsequent implementation within a leadership and talent management context. In this period, Steve worked extensively in North and South America, Asia, Australia, South Africa and Europe.
In the early 1990s, Steve established Glowinkowski International. This would operate in both the research and consultancy fields. The former would produce bespoke intellectual property, which could then be applied through consultancy activities in the areas of leadership behaviour, culture change and organisational performance improvement. Since founding the business, Steve has built up the reach of the organisation, which now works with a wide range of international organisations across a variety of sectors. These extend from global conglomerates to small, entrepreneurial start-ups, from major public sector entities to smaller organisations operating within the voluntary sector.
As a consultant, Steve has had extensive involvement in the assessment and development of senior managers and executive directors. He has also conducted extensive research into the question of what differentiates outstanding performance at the level of the individual, a team, a business function and an entire organisation. This research has led to the formulation of a cohesive set of methodologies, which have been implemented within numerous international organisations.
David Physick MSc, MBA, ACIB Principal Consultant
David completed a career of over 25 years at Barclays Bank, his final role being Group Customer Relations Director.
Early in his career, David was one of a small number of internal recruits to the bank’s management development programme. In the mid-80s, David joined the team that developed the UK’s first debit card where he was responsible for producing the training programme for the product’s launch.
Thereafter, David worked in strategic planning marketing for some years. In the early 1990s, David relocated back to his native Liverpool, where he steered a strategic business unit from being moribund to being regarded as the bank’s ‘jewel in the crown’. This business doubled its profit within three years and was recognised for its leadership prowess in the European Contact Centre Awards in 1999. This transformation was due to the work David conducted with Steve Glowinkowski and his business.
When David was appointed to the newly created role of Group Customer Relations Director, he established his new team with the help of Steve Glowinkowski. This team successfully established and implemented an innovative customer service recovery strategy that was compliant with new regulations and complemented the bank’s new brand and marketing strategy. Within its first year of operation, David’s team was considered pre-eminent by key opinion formers and significantly reduced the scale and cost of managing complaints across the bank.
Since joining Glowinkowski International, David has contributed to the successful development of a model to measure a senior team’s leadership behaviours, a new measure of Motivation. David has also contributed to the development of a competency framework for CIOs and has led a major piece of research to develop a competency framework for senior leaders in customer service. David has led a variety of client interventions across a broad range of sectors, including education and a religious order. |
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About
SHRI Dialogue & Engage
SHRI Dialogue & Engage
sessions, organised by SHRI, are held regularly to discuss issues and
exchange solutions on what's happening in the Singapore HR scene.
SHRI provides members with regular dialogue sessions to exchange views,
comments and ideas about the latest HR legislation, trends and issues in
Singapore. Some of the interesting topics include:
2007
To learn more about the topics in 2009, email Ms Adeline Peh at adeline@shri.org.sg << Return to SHRI Dialogue & Engage
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