SE WSQ - Lead A Service Team, Supervisory
Date
0 - 0 2012
0 - 0 2012
0 - 0 2012
Introduction
On completion of Lead A service Team, participants will
acquire the knowledge and application skills in promoting team effectiveness by
developing team plans to meet expected service outcomes, leading a small service
team and proactively working with organisational line management to improve
service deliver.
Outline
1. Plan to achieve
team service outcomes
- Establish the roles,
responsibilities and accountabilities of service team members in accordance
with the organisation's objectives and operational procedures.
- Plan and arrange for
resources required to achieve service goals, plans and objectives.
- Involve team members in
planning and organising their work to meet the organisation's service goals,
plans and objectives.
- Recognise and utilise
the strengths and attributes of individuals when allocating work tasks.
- Organise the team to
achieve service goals, plans and objectives in accordance with
organisational procedures.
2.
Develop team cohesion
-
Build
and maintain trust, respect and rapport with and between service teams and
individuals to foster a team-oriented environment.
-
Facilitate and encourage service goals, plans and objectives in accordance
with organisational procedures.
-
Manage
team conflicts to prevent team disunity.
3.
Participate in and facilitate a service team
- Actively participate in
and facilitate service team activities to encourage service team members and
guide service team performance.
- Identify and manage
difficult team members.
- Demonstrate the skills,
attributes and behaviours required of service team members within the
organisation.
- Provide support to
service team members to strengthen team's performance.
- Ensure
the provision of necessary resources for the service team in accordance with
job role and responsibilities.
-
Facilitate team decision making in accordance with the service team’s
purpose, roles, responsibilities and accountabilities.
4.
Coordinate with management on service issues
-
Identify
relevant personnel by studying the
organisation’s
structure.
-
Maintain open
contact and communication with relevant line managers to provide and obtain
feedback on service delivery.
-
Recognise
personal limitations with regard to decision making and escalate service
issues to relevant personnel where necessary.
-
Seek relevant
information and advice from related line managers as required to ensure
service issues may be resolved.
-
Respond
promptly, in agreed format, to line manager’s requests for information.
Training Methodology
The
training approaches used are varied, enriching and fun. The learning journey
includes:
- Mini
lectures to impart the concepts and theories.
-
Interactive activities like group discussions and games.
- Group
and individual exercises like role-plays.
Benefits to Participants
Briefly,
by the end of this module, participants will be equipped to:
-
Have the skills and application knowledge in promoting team effectiveness;
-
Develop team plans to meet service outcomes;
-
Lead a service team to improve service delivery; and
-
Take a pro-active approach to take on organisational resources to deliver
service to clients.
Certificate
Participants
who have achieved at least 75% in attendance and have successfully demonstrated
competence in all the knowledge and skills requirements in this training and
assessment package will be awarded with a Statement of Attainment (SOA) awarded
by WDA.
Duration
3 days;
24hrs, 9am - 6pm
Course Fees
and Funding*
|
Funding illustration* (based on
3- days training) |
|
Description |
|
Course
Fee |
S$450.00 |
|
Total Fees (include 7% GST) |
S$481.50 |
|
SDF and SRP Funding is Available |
*Eligibility for funding
- Must be Singaporeans or Permanent Residents of Singapore
- Achieved at least 75% attendance
- Sat for all assessments
#Rates apply to participants who
attend training during normal working hours
IMPORTANT NOTE:
1. Replacement are allowed without charge. Please inform us of the replacement
in writing at least 3 days before the commencement date.
2. Cancellation received less then 10 working days prior to the workshop will
carry a 30% administration fee.
3. Confirmation will be sent out via email 2 weeks prior to the commencement date.
4. SHRI reserves the right to reschedule/cancel a workshop in the event of
unforeseen circumstances.
For further information,
please contact Mr Subbu via phone (65) 6438 0012, fax
(65) 6299 4864, or email
subbu@shri.org.sg
Return to SE WSQ |
.JPG){kind=small}
