SE WSQ - Coach Service Teams and
Individuals, Supervisory
Date
10 - 11 Oct 2011
Introduction
On completion of Coach Service Teams and Individuals,
participants will acquire the knowledge and application skills in providing
coaching in organisational service environments. In this course, participants
will learn to prepare for coaching, coach on-the-job and follow-up on the
results of coaching.
Outline
1. Prepare for
coaching
- Identify the coaching
needs of service teams or individuals.
- Set service coaching
objectives and obtain individuals' or service teams' commitment to achieve
the objectives.
- Confirm details for the
delivery of coaching with the individual or service teams.
- Identify and obtain
relevant resources required for coaching delivery.
2.
Coach service teams and individuals on the job to achieve service objectives
-
Use
appropriate techniques to explain and demonstrate the specific skills and
knowledge.
-
Provide the opportunity for the service team or individuals to practise the
skill learned and ask questions.
-
Confirm individual's or teams' understanding of new skills or knowledge and
adjust coaching technique if required.
-
Provide feedback to service teams and individuals in a constructive and
supportive manner throughout the coaching session.
3.
Evaluate and follow-up service coaching
- Monitor and assess
individual or team progress in developing new service skills and knowledge.
- Follow-up with
supportive assistance if required.
- Communicate
individuals' or teams' progress to relevant personnel as required in
accordance with organisation reporting procedures.
- Review personal
coaching style and performance and develop strategies for improvement where
necessary.
Training Methodology
The
training approaches used are varied, enriching and fun. The learning journey
includes:
- Mini
lectures to impart the concepts and theories.
-
Interactive activities like group discussions and games.
- Group
and individual exercises like role-plays.
Benefits to Participants
Briefly,
by the end of this module, participants will be equipped to:
- Acquire the relevant
knowledge and techniques in delivering service coaching;
- Establish service
framework & objectives in service teams and individuals;
- Be able to guide and
coach service teams in skills and knowledge for effective service delivery;
and
- Understand and deliver
reviews on training effectiveness as well as techniques to assess individual
or team service delivery.
Certificate
Participants
who have achieved at least 75% in attendance and have successfully demonstrated
competence in all the knowledge and skills requirements in this training and
assessment package will be awarded with a Statement of Attainment (SOA) awarded
by WDA.
Duration
3 days; 24 hrs, 9am - 6pm
Course Fees
and Funding*
|
Funding illustration* (based on
3- days training) |
|
Description |
|
Course
Fee |
S$450.00 |
|
Total Fees (include 7% GST) |
S$481.50 |
|
SDF and SRP Funding is Available |
*Eligibility for funding
- Must be Singaporeans or Permanent Residents of Singapore
- Achieved at least 75% attendance
- Sat for all assessments
#Rates apply to participants who
attend training during normal working hours
IMPORTANT NOTE:
1. Replacement are allowed without charge. Please inform us of the replacement
in writing at least 3 days before the commencement date.
2. Cancellation received less then 10 working days prior to the workshop will
carry a 30% administration fee.
3. Confirmation will be sent out via email 2 weeks prior to the commencement date.
4. SHRI reserves the right to reschedule/cancel a workshop in the event of
unforeseen circumstances.
For further information,
please contact Mr Subbu via phone (65) 6438 0012, fax
(65) 6299 4864, or email
subbu@shri.org.sg
Return to SE WSQ |
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