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1. Does your organisation provide generational education / awareness; talent development planning for executives; mentoring/coaching for key technical and operational roles?

2. Does your organisation's talent development support personal wellness, financial/retirement planning, mentoring, coaching, online wellness course, classroom developmental training, support for industry, university or other external training?

3. What are your top priorities when it comes to recruiting, developing and retaining workers in your organisation?

4. How would you rate your organisation's ability to recruit/retain key experienced workers?

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Brain Teaser



What does HR Transmutation means?

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SHRI Events 2010


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Asia Pacific's foremost magazine by SHRI.


SHRI Taskforces & Advisory Committees elevate HR standards and professionalism. 
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Be certified with SHRI Academy in HR, Finance and Business.
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Bouquets

“I must say that SHRI Singapore HR Congress was an enjoyable and memorable experience for me. I have learnt more information about human resource management as well as getting to bond with my classmates. It was certainly an eye opener because I saw many different foreign leaders who are experts in the field of human resource management.”

Isaac Ong Kai Xian
Student of SHRI

 

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Influenza A (H1N1-2009)

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        CORPORATE LEARNING >> ESS & SE WSQ

Service Excellence Workforce Skills Qualifications (SE WSQ)

Why SE WSQ?

-
Competencies are designed to cater to service professionals across industries.
- Designed to align to and support the national Customer Service initiatives.
- Closely aligned to the SPRING Service ScoreCard that drives business excellence.

 
Benefits of SE WSQ

Provide service standards that exceed customer expectations!
Gain the competitive edge by moving from "service quality" to "service excellence".
Instil a business culture geared towards service excellence to drive your business bottom line.
Upgrade the service levels of your organisation to international standards.

 
Service Excellence WSQ
  Leadership Planning Information Customers Results People
Managerial Lead A Customer Service Organisation Provide A Quality Service Organisation

Set Up Systems and Strategies That Support Service Innovation

Interpret and Analyse Customer Intelligence Develop and Customise Service Offerings

Manage High Volume Customer Contract and Communication

Manage Service Operations

Manage Service Improvement

Manage Performance Management Systems

Manage Service Supply Chain

Develop and Implement Process to Benchmark and Measure Service Standards

Manage Human Resources to Achieve Service Excellence
Supervisory       Lead A Service Team

Build Relationships With Customers

Implement Continual Improvements in Service Delivery Coach Service Teams and Individuals
Operations   Provide GEMS Service

Deliver Service Excellence

Offer Customised and Personalised Service

 

SHRI currently offers the following modules:
 
Supervisory Public-run dates for Year 2010
Lead A Service Team >> 27 - 29 Apr; 18 - 20 Aug; 13 - 15 Dec
Building Relationships with Customers >> 15 - 17 Mar; 5 - 7 Jul; 3 - 5 Nov
Coach Service Teams and Individuals >> 22 - 24 Sep
Implement Continual Improvements in Service Delivery >> To be confirmed
Operations Public-run dates for Year 2010
Provide GEMS Service >> 9 - 10 Mar; 1 - 2 Jul; 1 - 2 Nov
Deliver Service Excellence >> 6 - 7 Sep; 6 - 7 Dec
Offer Customised and Personalised Service >> 16 - 17 Mar; 16 - 17 Jun; 14 - 15 Oct

SDF Funding

SE WSQ (Supervisory)
 
Funding Illustration* (based on 3-day training)
 
   
Description Below 40 years old Above 40 years old
with 'A' Levels & Below
Course Fee

S$450.00

S$450.00

Total Fees (include 7% GST)

S$481.50

S$481.50

Less SDF

S$264.00
(90% of course fees capped at $11 per hour, whichever is lower)

S$264.00
(90% of course fees capped at $11 per hour, whichever is lower)

Fees Payable by Employer

S$217.50

S$217.50

SRP Absentee Payroll Available#

S$240.00
(80% of hourly basic salary capped at S$10 per hour, whichever is lower)

S$240.00
(90% of hourly basic salary capped at S$10 per hour, whichever is lower)

SE WSQ (Operations)
 
Funding Illustration* (based on 2-day training)
 
   
Description Below 40 years old Above 40 years old
with 'A' Levels & Below
Course Fee

S$240.00

S$240.00

Total Fees (include 7% GST)

S$256.80

S$256.80

Less SDF

S$176.00
(90% of course fees capped at $11 per hour,
whichever is lower)

S$176.00
(90% of course fees capped at $11 per hour, whichever is lower)

Fees Payable by Employer

S$80.80

S$80.80

SRP Absentee Payroll Available#

S$160.00
(80% of hourly basic salary capped at $10 per hour, whichever is lower)

S$160.00
(90% of hourly basic salary capped at $10 per hour, whichever is lower)

*Eligibility for funding
- Must be Singaporeans or Permanent Residents of Singapore
- Achieved at least 75% attendance
- Sat for all assessments

#Rates apply to participants who attend training during normal working hours

For more information on SE WSQ, please contact Mr Subbu via phone (65) 6438 0012, fax (65) 6299 4864, or email subbu@shri.org.sg
 

 












   
   
 
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