Service Excellence Workforce Skills Qualifications (SE WSQ)

Why SE WSQ?

- Competencies are designed to cater to service professionals across industries.
- Designed to align to and support the national Customer Service initiatives.
- Closely aligned to the SPRING Service ScoreCard that drives business excellence.
 
Benefits of SE WSQ

Provide service standards that exceed customer expectations!
Gain the competitive edge by moving from "service quality" to "service excellence".
Instil a business culture geared towards service excellence to drive your business bottom line.
Upgrade the service levels of your organisation to international standards.

 

Service Excellence WSQ
	Leadership	Planning	Information	Customers	Results	People
Managerial	Lead A Customer Service Organisation	Provide A Quality Service Organisation Set Up Systems and Strategies That Support Service Innovation	Interpret and Analyse Customer Intelligence	Develop and Customise Service Offerings Manage High Volume Customer Contract and Communication Manage Service Operations	Manage Service Improvement Manage Performance Management Systems Manage Service Supply Chain Develop and Implement Process to Benchmark and Measure Service Standards	Manage Human Resources to Achieve Service Excellence
Supervisory				Lead A Service Team Build Relationships With Customers	Implement Continual Improvements in Service Delivery	Coach Service Teams and Individuals
Operations		Provide GEMS Service Deliver Service Excellence Offer Customised and Personalised Service

SHRI currently offers the following modules:
 

Supervisory	Public-run dates for Year 2012
Lead A Service Team >>	New dates to be advised for 2012
Building Relationships with Customers >>	New dates to be advised for 2012
Coach Service Teams and Individuals >>	New dates to be advised for 2012
Implement Continual Improvements in Service Delivery >>	New dates to be advised for 2012
Operations	Public-run dates for Year 2012
Provide GEMS Service >>	New dates to be advised for 2012
Deliver Service Excellence >>	New dates to be advised for 2012
Offer Customised and Personalised Service >>	New dates to be advised for 2012

SDF Funding

SE WSQ (Supervisory)
 

Funding illustration* (based on 3- days training)
Description
Course Fee	S$450.00
Total Fees (include 7% GST)	S$481.50
SDF and SRP Funding is Available

SE WSQ (Operations)
 

Funding illustration* (based on 2- days training)
Description
Course Fee	S$240.00
Total Fees (include 7% GST)	S$256.80
SDF and SRP Funding is Available

*Eligibility for funding
- Must be Singaporeans or Permanent Residents of Singapore
- Achieved at least 75% attendance
- Sat for all assessments

^#Rates apply to participants who attend training during normal working hours

For more information on SE WSQ, please contact Mr Subbu via phone (65) 6438 0012, fax (65) 6299 4864, or email subbu@shri.org.sg
 

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