Counselling Skills for HR Professionals

In today’s complex working world, HR professionals definitely need to be equipped counseling skills as other than just dealing with staff selection, appraisal, training etc. They also have to handle employee’s grievances, conflicts between employees and poor performance.

These counseling skills would help HR professionals to handle employee’s grievances, conflicts or performance-related problems in ways that not only it rectifies the situation but also increase employee’s productivity. HR professionals would also be able to handle disciplinary matters more competently.

Objectives

• To understand the importance of counseling in the workplace
• To ensure participants understand the role of counseling and responsibilities

• of HR professionals as counselors, and the importance of each one.

• To identify the skills involved in counseling employees, specifically in employees’ grievances, inter-personal conflicts, family-related, attitude/behavior, emotional/psychological  and disciplinary matters.     
• To acquire the skills of counseling through role-play and practice.
• To identify techniques of counseling in a workplace.
• To identify key counseling strategies in work-related problems.
• To identify employee strength or weakness and counsel accordingly

Outline

Introduction to Counseling in the HR Setting

• What is Counseling?
• Core conditions in counseling
• Introduction to counseling skills – an HR perspective

Counseling Skills for HR Professionals

• The Counseling Process
• Awareness of Self
• Ethical and Legal concerns

Application of Counseling Skills in an HR Environment Life Issue

• Issues in a Work-place

Case Studies and Learning Review

Target Audience

This programme is a skills based course. It is designed for those who are performing HR functions, or who have some experience, but no formal training and would like to broaden their counseling knowledge and develop their counseling skills.

Date

12 - 13 April 2012

Duration

2 days (9am-5pm)

Venue

SHRI @ The Verge, 2 Serangoon Road, Level 6, Singapore 218227

Click here for the map of the venue >>

Registration Form

 
Upon receiving your registration, we will send you a confirmation email, TWO WEEKS before the start of the workshop to inform you if it is a confirmed run or will be cancelled (due to low participant rate).

Fees

All fees quoted exclude 7% GST.

For further information, please contact Mr Subbu / Ms Mars via phone (65) 6438 0012, fax (65) 6299 4864, or email subbu@shri.org.sg / mars@shri.org.sg

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