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How to Conduct
Effective Performance Appraisal Discussion (HRM108)
Only managers
and supervisors with well-developed performance appraisal and coaching
skills can successfully lead employees to greater productivity. Skilled
appraisers understand that sustained superior performance is achieved
not by means of control, but through regular coaching – coaching that
recognizes and reinforces positive employee performance, helps employees
come to recognize problem areas in their performance that they cannot
see on their own and empowers them to improve in those areas. This is so
with performance appraisal meetings. If an employee has accomplished
everything that was expected, has done it well, and is in agreement with
the manager/supervisor on a final rating for his/her overall
performance, conducting such a performance appraisal meeting is a real
pleasure. However, if an employee has not done everything as expected,
has performed below standard in one or more key areas, and does not
agree with the manager/supervisor on his/her overall rating, conducting
a performance appraisal meeting is an unwanted, distasteful task that
most managers/supervisors do their best to avoid.
Purpose
All Reporting Officers (RO s) are required to equip themselves with
appropriate coaching /performance appraisal skills to enable them to
conduct performance appraisal meetings effectively.
Objectives
Upon
completion of the course, participants will have acquired the following:
► An understanding of the
principles and objectives of performance appraisal within the
performance appraisal system.
► Assessed his/her performance appraisal skills.
► Identify their strengths and areas for improvement in specific skills
needed to conduct performance appraisal meetings effectively.
► The scope of performance appraisal.
► Establishing SMART goals to measure the employee’s performance
► Issues and difficulties in setting smart goals.
► How to conduct regular reviews and the annual performance appraisal.
► The tips for communicating the annual performance appraisal.
► The roles and responsibilities of the appraiser.
► Learn and be able to apply Performance Appraisal Model.
► The relevant performance appraisal skills.
• Questioning skills ---Open / closed
/ probing,
• Paraphrasing, summarizing
• Listening skills
• Feedback skills
• Handling Excuses
• Overcoming defensiveness
• Concluding the appraisal meeting
and follow up action.
Outline
►
Introduction to workshop
►
Understanding the management performance appraisal system.
• What is performance appraisal?
• The objectives of performance
appraisal and its importance.
• The scope of performance appraisal.
• Roles of appraisal / counter
signing officers.
• How to set smart goals.
• Issues and difficulties in
assessing performance.
• Tips for communication during the
performance appraisal session.
• What and how of periodic
performance reviews.
►
Self-assessment: Performance Appraisal Skills Inventory (Form A) and its
interpretation
►
Performance Appraisal Model:
►
The 6 Step process of conducting Performance Appraisal:
• Building a relationship of mutual
trust
• Opening the meeting
• Identifying and exploring
accomplishments and concerns
• Developing an improvement plan
• Evaluating and rating employee
performance
• Overcoming defensiveness ( to be
used anytime during the meeting )
►
Role – play: application of performance appraisal skills
►
Self-assessment: Performance Appraisal Skills Inventory (Form B)
►
Action Planning for improvement of performance appraisal skills.
►
Summary of learning points.
Methodology
This is a very
interactive course and every one is expected to work in small groups and
participate in AT LEAST 2 role-plays. Each one will be required to make
a ‘pre-course’ self-assessment of his/her skills and compare to a norm
and after learning the content/the role –plays each one will complete a
‘post-course’ self-assessment and compare the results. Each one will
make an action plan for improvement.
Target Audience
Human resource
executives, executives and line managers / senior managers.
Date
8-9 March; 2-3 July & 5-6 Nov
Duration
2 days (9am-5pm)
Venue
SHRI @ The Verge, 2 Serangoon Road, Level 6, Singapore 218227
Click here for the map of the venue >>
Registration Form

Upon receiving your registration, we will send you a confirmation email,
TWO WEEKS before the start of the workshop to inform you if it is a
confirmed run or will be cancelled (due to low participant rate).
Funding Schemes
SDF funding is available for
SMEs ($2/ hour) only. Company-sponsored candidates must log on to
www.skillsconnect.gov.sg
to apply for SDF subsidy.
Fees
|
SHRI Member |
S$630.00 |
|
SHRI Corporate
Friend* |
S$675.00 |
|
Non-Member |
S$733.00 |
All fees quoted exclude 7% GST. *Non-nominees
For further
information, please contact Mr Subbu / Ms Mars via phone (65) 6438
0012, fax (65) 6299 4864, or email
subbu@shri.org.sg /
mars@shri.org.sg
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