Defuse Your Anger, Manage It (GMM117)

Anger is a universal experience. Everyone gets angry. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations and societies do well. Yet research tells us that those employees who do manage their anger and the anger of others, are much more successful than those who don’t. The co-worker who can effectively, yet tactfully, address the negative attitudes of his/her team mates, increases his/her team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is to help give you and your organisation that edge.

Outline

At the end of this workshop, you will

• Be better able to recognise how anger affects your body, your mind and your behaviour
• Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger
• Be better able to control your own emotions when faced with other peoples’ anger

• Be better able to identify ways to help other people safely manage some of their repressed or expressed anger

Outline

• What is Anger?

• Managing Your Anger

• Costs and Pay-Offs

• What Are your Anger Pay-Offs?

• The Anger Process      

• What is the Process?   

• Anger Log                   

• The Problem with Trigger Thoughts              

• How Anger Affects Thinking

• Is Anger the Best Response?   

• Distorted Thinking       

• Managing Anger

• Coping Strategies

• Sanctuary        

• Relaxation Techniques

• Communicating            

• The Four-Step Message          

• Are you a Good Listener?        

• Asking Questions         

• Three Keys     

• Behaviour Types          

• Taking Control

Date

To be confirmed

Duration

2 days (9am-5pm)

Venue

SHRI, The Verge, Level 6 or International Factors Building Level 2 & 12

Fees

All fees quoted exclude 7% GST. *Non-nominees

For further information, please contact Mr Subbu via phone (65) 6438 0012, fax (65) 6299 4864, or email subbu@shri.org.sg

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