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Performance Management
for Peak Performance (GMM102)
Employees are the most vital asset of an
organisation and a critical link between customers and the company’s
products and services. In order to bring out the best in every employee,
managers need to increase their managerial effectiveness.
This
workshop focuses on providing a hands-on approach to managing
employees’ performance, coaching and helping them increase their
productivity, build successful relationships as well as ensure their own
employability. Participants will realise the importance of the
performance management process, be able to effectively manage the
performance review process, acquire the essential skills for performance
management, be able to confidently engage in professional development
discussions and be equipped with an action plan.
Objectives
This programme is aimed at improving performance at work by
turning the activities people do into learning situations in a planned
way.
At the completion of this programme, participants will be able
to:
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Realise the
importance of the performance management process
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Manage performance review process
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Acquire essential skills for
performance management
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Engage in professional development
discussions
Outline
Performance Management
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Goals of performance management
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Performance management cycle
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Strategic performance management
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Importance of performance planning
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Key elements of performance planning
- Linking corporate and individual goals
- Major responsibilities
- Priority setting
- Setting objectives - SMART goals
- Performance standards
Performance Review
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Performance
review toolkit
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Elements of effective performance feedback
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Stages of performance appraisal interview
Performance Management Skills
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Delivering
performance feedback
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Barriers to clear message
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Coaching skills - listening
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Coaching skills - questioning
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Dealing with poor performance
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Paraphrasing/ summarising
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Non-verbal communication
Professional Development
Planning
Action Planning
Who Should Attend
Managers,
supervisors or team leader with monitoring, coaching or quality
improvement responsibilities.
Date
26 to 27 February 2008
16 to 17 June
2008
29 to 30 September 2008
3 to 4 December 2008
Duration
2 days (9am-5pm)
Venue
SHRI, The Verge, Level 6
Fees
|
SHRI Member |
S$890.00 |
|
SHRI Corporate
Friend* |
S$935.00 |
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Non-Member |
S$995.00 |
All fees quoted exclude 7% GST. *Non-nominees
For further information, please contact Ms Canny Jeo via phone (65) 6438
0012, fax (65) 6299 4864, or email
canny@shri.org.sg
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