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The Competent
Supervisor (GMM101)
Effective supervision is dependent on developing the essential
cornerstones of trust, competence, shared-values and respect. To some,
these are often mundane and surprisingly simple to achieve. To others,
trusting others or gaining trust may be a challenge.
In this workshop, you will receive a personalised Personality Profiling
test that will identify your personal supervisory style. Gain insights
to effective conflict management and interpersonal relationship skills
as well as acquire the art of delegation, learn to motivate others and
build successful working relationships.
Outline
The Role of a
Supervisor
·
Expectations of a supervisor; people-oriented vs. task-oriented; and
effectiveness and efficiency
Supervisory
Style
·
Identifying your personal style; goal setting and implementation; and
personality profiling
Conflict Management
·
Handling
grievances; coaching and counselling; and managing discipline
People Skills for Supervisors
·
Working effectively with others; working together for mutual benefits
and managing different types of behaviour among staff
Leadership
·
Art of delegating; characteristics of a good leader; and 80/20 pareto
principle
Teambuilding
·
Building a
successful working relationship; managing team conflicts
and team performance
Motivation
·
Motivating others: Truth or misconception
·
What matters most
·
Values and beliefs
Communication
·
Creating a conducive environment; communicating effectively; and levels
of listening
Assertive Skills
·
Learning to be assertive; communicating and supervising with
assertiveness
Trainer Profile
Kelvin Ong, MSc, DTM
is the First District
Governor of the Pan-Southeast Asia Toastmasters District 51. In 1991,
Kelvin was awarded the Distinguished Toastmaster (DTM) Award - the
highest educational award that can be earned by a member of the
Toastmasters organisation.
Kelvin holds a Master of
Science degree in Training with the University of Leicester, UK; a
Diploma in Training & Development Management with ITD, UK and a Diploma
in Management Studies with the Singapore Institute of Management. He is
a WDA-certified ESS course developer, trainer and Assessor; WDA-certified
Singapore2006 GEMS trainer; certified Extended-DISC® practitioner;
certified TetraMap® practitioner and was a certified facilitator for 7
Habits for Highly Effective People when he was the Training Manager of
the National University Hospital. He is also the first local trainer to
be ACTA-certified by RPL (2006).
Known for his
interactive and energetic training style, he is a regular workshop
facilitator at NUS, SIM, SHRI and several other organisations. Some of
his workshop participants include staff of the Singapore Police Force,
MINDEF, SMRT, NEA, MUIS, HAS, DHL and many more.
Who Should Attend
Supervisors,
new executives and managers.
Date
28 to 29 February 2008
29 to 30 May 2008
28 to 29 August 2008
20 to 21 November 2008
Duration
2 days (9am-5pm)
Venue
SHRI,
The Verge, Level 6
Fees
|
SHRI Member |
S$642.00 |
|
SHRI Corporate
Friend* |
S$696.00 |
|
Non-Member |
S$770.00 |
All fees quoted exclude 7% GST. *Non-nominees
For further information, please contact Ms Canny Jeo via phone (65) 6438
0012, fax (65) 6299 4864, or email
canny@shri.org.sg
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