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24 Aug 2009 SHRI Leading HR Practices Summit 2009:
DEPTHS AND HEIGHTS OF BUSINESS SUSTAINABILITY
82% RESPONDENTS PRACTICE EXCELLENT CUSTOMER SERVICE TO ACHIEVE BUSINESS SUSTAINABILITY
1. In a recent study conducted by the Singapore Human Resource Institute (SHRI) on business sustainability, organisations here focus on cost management (1st) and customer delight (2nd) as the two top factors in helping them to sustain their business. Talent management was ranked 3rd and Innovation came in 4th.
2. The Government’s service excellence initiatives which aim to uplift the customer service standards in Singapore has bear fruits as the findings derived from 50 organisations showed that 82% of participant organisations believe strongly in good customer service, meeting the expectations of their customers and even going the extra miles in trying to achieve business excellence and sustainability. In the long-run, this would greatly benefit as global mobility takes centrestage. With the influx of foreigners coming to Singapore to work or for business purposes, companies who pay extra attention in delighting their customers and turn this into one of their business strategies will likely to continue being relevant and sustainable. Coupled with innovative approaches, business excellence will be within reach. 3. Another significant finding in this study is highlighted in the Sustainability Continuum Positions- MNCs Vs SME/largelocals/others chart below. The findings in this chart signal some positive indicators that there are Sustainability Leaders in SMEs. Although the number is small, it underpins the fact that regardless of the types or size of organizations that the leader is in, leadership management is pivotal to business sustainability. Organisations with leaders who value the 3Ps – People, Prosperity and Planet are likely to hold ground in any types of economy. To help organisations understand better the concept of business sustainability, SHRI has put together the Integrated Model of Business Sustainability concept. This strategy will further help organisations embrace the new economy and the challenges it brings. 4. Come 26th August 2009, SHRI will launch the SOS (Succeed or Sink) – Depths and Heights of Business Sustainability Report at its SHRI Leading HR Practices Summit 2009, an event that will help raise HR capability through learning and sharing.
Event: SHRI Leading HR Practices Summit 2009 Date: 26 August 2009 Time: 1030am – 12nn Venue: Grand Copthorne Waterfront Hotel Singapore5. We cordially invite you and your media colleagues to attend the event. For more information, please contact Zuraida (zuraida@shri.org.sg / 9610 3408) at 6438 0012 (office). We look forward to your presence. Thank you.
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