The Singapore Workforce Skills Qualifications (WSQ) system is a nationally recognised continuing education and training system which comprises a competency-based qualifications framework for the adult workforce.  The WSQ is founded on international best practice and is recognised and endorsed by industry and employers.  Service Excellence WSQ and Employability Skills System form part of the WSQ framework.

Service Excellence Workforce Skills Qualifications (SE WSQ)

Today, it is no longer adequate to just meet customer needs.  A highly competitive environment requires organisation to move from 'service quality' to 'service excellence'.

SE WSQ, a curriculum jointly developed by Singapore Workforce Development Agency (WDA) and SHRI, has been developed as a suite of generic competencies which reflect the essential organisational tasks and functions required to deliver excellent service.  Although intended to be a generic set of competencies, SE WSQ is capable of contextualisation and integration into any service industry framework.  It is intended to be used flexibly to meet the needs of industry and can therefore be used as independent modules or in conjunction with WSQ industry frameworks such as retail or tourism.

Employability Skills System (ESS)

ESS, part of the WSQ framework, offers training in employability skills - from operational to managerial - across all industries.  Through ESS programmes, individuals will be equipped with essential skills to enable them to be resilient, adaptable and more nimble in meeting the demands of today's workplace and changes in technology or work processes.

- Communication and Relationship Management (CRM) - Operations, Supervisory & Managerial
- Initiative and Enterprise (IE) - Operations, Supervisory & Managerial
- Personal Effectiveness (PE) - Operations, Supervisory & Managerial
- Problem Solving and Decision Making (PSDM) - Operations, Supervisory & Managerial
- Learning and Personal Development (LPD) - Supervisory & Managerial
- Workplace Safety and Health (WSH) - Operations

What is the Career Readiness Certificate?

The Career Readiness Certificate (CRC) is a key employability skills-based qualification in the WSQ System.  It will benefit and upgrade workers who currently do not have an academic qualification.

A CRC is awarded to individuals who have attained 10 Statements of Attainment (SOAs) in ESS modules or a combination of ESS and other WSQ modules.  A Statement of Attainment will be awarded by WDA to all participants who have successfully completed the course and satisfied the following:

- Attain at least 75% attendance
- Assessed as "Competent" for the module

Accreditation

2 Serangoon Road Level 6 The Verge Singapore 218227  Tel +65 6438 0012  Fax +65 6299 4864  enquiries@shri.org.sg

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