ES - Problem Solving & Decision
Making (PSDM), Supervisory
Date
New dates to be advised for 2012
 Introduction
The Problem Solving and Decision Making series of modules are designed to
facilitate individuals to learn beyond just techniques in solving workplace
problems. Besides covering the identification of root causes to a problem,
generating & evaluating alternative solutions, it also incorporates essential
competencies involved in making appropriate decision and taking responsibility
for the decisions made.
PSDM at Supervisory level aims to hone the skills of the individual who has to
lead the team in effective detection, anticipation and identification of
potential problems. Supervisors are often in the best position to harness
synergy and facilitate the team’s efforts to resolve problems through generation
of ideas and solutions. They will learn to be skilled in making decisions and
seeing them through to implementation.
Objective
By the end of this module, participants will be equipped to:
* Recognise early symptoms to a problem, scope and analyse the problem, identify
causes and consider further impacts to the problem
* Demonstrate the ability to think out-of-the-box, synthesise ideas and lead
group discussions in generating solutions to the problem
* Develop an implementation plan and ensure an effective execution of it
* Take responsibility for a problem and justify a decision while remaining open
to feedback, new ideas and suggestions
* Anticipate effects of implemented solution on the company and plan for
contingencies, taking into account other uncontrollable factors – e.g.
developing a modification plan
Outline
1. Anticipate and identify problems
2. Generate and evaluate alternative solutions to a problem.
3 Make a decision and take responsibility for it
For Whom
Individuals in supervisory positions who are responsible for staff or groups
of staff under them. It may also be useful to people in small businesses or to
self-employed workers.
Trainer Profile
Kelvin Ong, MSc, DTM
is the First District
Governor of the Pan-Southeast Asia Toastmasters District 51. In 1991,
Kelvin was awarded the Distinguished Toastmaster (DTM) Award - the
highest educational award that can be earned by a member of the
Toastmasters organisation.
Kelvin holds a Master of
Science degree in Training with the University of Leicester, UK; a
Diploma in Training & Development Management with ITD, UK and a Diploma
in Management Studies with the Singapore Institute of Management. He is
a WDA-certified ESS course developer, trainer and Assessor; WDA-certified
Singapore2006 GEMS trainer; certified Extended-DISC® practitioner;
certified TetraMap® practitioner and was a certified facilitator for 7
Habits for Highly Effective People when he was the Training Manager of
the National University Hospital. He is also the first local trainer to
be ACTA-certified by RPL (2006).
Known for his
interactive and energetic training style, he is a regular workshop
facilitator at NUS, SIM, SHRI and several other organisations. Some of
his workshop participants include staff of the Singapore Police Force,
MINDEF, SMRT, NEA, MUIS, HAS, DHL and many more.
Duration
2 day;
16 hrs, 9am - 6pm
Programme Fees
|
Funding illustration* (based on
2- days training) |
|
Description |
|
Course
Fee |
S$260.00 |
|
Total Fees (include 7% GST) |
S$278.20 |
|
SDF and SRP Funding is Available |
A Statement of Attainment will be awarded by WDA upon completion of the course.
IMPORTANT NOTE:
1. Replacement are allowed without charge. Please inform us of the replacement
in writing at least 3 days before the commencement date.
2. Cancellation received less then 10 working days prior to the workshop will
carry a 30% administration fee.
3. Confirmation will be sent out via email 2 weeks prior to the commencement date.
4. SHRI reserves the right to reschedule/cancel a workshop in the event of
unforeseen circumstances.
For further
information, please contact Mr Subbu via phone (65) 6438 0012, fax
(65) 6299 4864, or email
subbu@shri.org.sg
Return to ESS |
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