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ES - Problem Solving & Decision
Making (PSDM), Operations Date 03 to 04 November 2011  Introduction The Problem Solving and Decision Making series of modules are designed to facilitate individuals to learn beyond just techniques in solving workplace problems. Besides covering the identification of root causes to a problem, generating & evaluating alternative solutions, it also incorporates essential competencies involved in making appropriate decision and taking responsibility for the decisions made. The operations level aims to equip operations staff with necessary skills to anticipate and identify problems at least within their circle of influence and to be proactive in generating and evaluating alternative solutions to resolve problems. In many situations, operations staff may not be in the position to make supervisory or managerial decisions needed to solve a workplace problem. They are encouraged to recommend possible solutions and more importantly, to take ownership if their recommendations are supported and implemented. Objective By the end of this module, participants will be equipped to: * Differentiate planned change and deviation from norm or Standard Operating Procedures (SOPs) * Identify impact of the problem on one's immediate area of responsibilities and parties involved * Generate practical ideas relevant to the root cause(s) of the problem * Consider the strengths and limitations/constraints of each selected idea * Develop an action plan to implement the selected solution Outline 1. Anticipate and identify problems 2. Generate and evaluate alternative solutions to a problem. 3 Make a decision and take responsibility for it For Whom Employees without any supervisory responsibility. Trainer Profile Since 1987, Victor Heng has been a trainer for financial subjects in various educational and professional institutions in Singapore like the Institute of Banking and Finance (IBF). Other educational institutions in which Victor has conducted training include NTU, the Vocational Institute and Industrial Training Board. Currently, he is a life-skills STAR trainer for People's Association. He is involved in Work Skills Training Programme, particularly in the area of Finance and Cash Flow Management. He is a qualified Master Trainer in Tetramap Behavioural Profiling Tool. Professionally over 20 years, Victor's career also spanned overseas in both the University of Newcastle and Macquarie Bank in Australia where he was the Accounting and Finance lecturer/tutor and Banker respectively. Duration 2 day; 16 hrs, 9am - 6pm Programme Fees
A Statement of Attainment will be awarded by WDA upon completion of the course. |
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