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ES - Problem Solving & Decision
Making (PSDM), Managerial Date 01 to 02 November 2011  Introduction The Problem Solving and Decision Making series of modules are designed to facilitate individuals to learn beyond just techniques in solving workplace problems. Besides covering the identification of root causes to a problem, generating & evaluating alternative solutions, it also incorporates essential competencies involved in making appropriate decision and taking responsibility for the decisions made. At managerial level, this module focuses on the organization as whole and the skills of the manager to ensure the organization is operating at an optimum and efficient manner. It will help managers to assess the performance of the organisation, identify problems in organisational practices and implement decisions to address these issues. Objective Briefly, by the end of this module, participants will be equipped to: * Conduct an effective performance gap analysis between desired and existing performance. * Manage team dynamics and resolve conflict within the team * Conduct comparative studies and evaluations of suggested ideas, activities or solutions to problems in different types of environments such as certain, risk and uncertain environments. * Develop implementation plan for a project and ensure an effective execution of the action plan * Evaluate results and use tools to troubleshoot and pinpoint areas of deficiency or cause of failure in solutions Outline 1. Anticipate and identify problems 2. Generate and evaluate alternative solutions to a problem. 3 Make a decision and take responsibility for it For Whom Individuals who occupy managerial roles, or roles with substantial organisation responsibilities. It is also relevant for small businesses operators or self-employed people. Trainer Profile Since 1987, Victor Heng has been a trainer for financial subjects in various educational and professional institutions in Singapore like the Institute of Banking and Finance (IBF). Other educational institutions in which Victor has conducted training include NTU, the Vocational Institute and Industrial Training Board. Currently, he is a life-skills STAR trainer for People's Association. He is involved in Work Skills Training Programme, particularly in the area of Finance and Cash Flow Management. He is a qualified Master Trainer in Tetramap Behavioural Profiling Tool. Professionally over 20 years, Victor's career also spanned overseas in both the University of Newcastle and Macquarie Bank in Australia where he was the Accounting and Finance lecturer/tutor and Banker respectively. Duration 2 day; 16 hrs, 9am - 6pm Programme Fees
A Statement of Attainment will be awarded by WDA upon completion of the course. |
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