|
|
|
ES - Communication &
Relationship Management (CRM), Supervisory Date 01 to 02 December 2011 
Introduction Communication & Relationship Management is one of the essential skills in the workplace that would enhance the effectiveness of an individual in the organisation. The modules at Operations, Supervisory & Managerial are designed to enable individuals at the various occupational levels to acquire effective communication skills and build rapport and relationship among colleagues, stakeholders and customers. The CRM Supervisory module directs the development of competence required to communicate with and manage a team of subordinates. Supervisors will learn how to serve as effective role models to lead and inculcate the correct attitude in team members. They will also learn to develop and implement conflict resolution strategies Objective By the end of this module, participants will be equipped to: * Interact and communicate effectively with others in the workplace, using both verbal and non-verbal methods to manage group dynamics * Delegate duties and responsibilities to the right team members to ensure effective team performance and contributions towards organisational goals * Develop and implement effective conflict resolution strategies to ensure harmonious working relationships within the team * Negotiate with internal and external stakeholders to establish and maintain excellent workplace relationship. Outline 1. Promote effective communication at the workplace 2. Facilitate effective work team 3. Develop and implement conflict resolution strategies For Whom Individuals in supervisory positions who are responsible for staff or groups of staff under them. It may also be useful to people in small businesses or to self-employed workers. Trainer Profile Kelvin Ong, MSc, DTM is the First District Governor of the Pan-Southeast Asia Toastmasters District 51. In 1991, Kelvin was awarded the Distinguished Toastmaster (DTM) Award - the highest educational award that can be earned by a member of the Toastmasters organisation. Kelvin holds a Master of Science degree in Training with the University of Leicester, UK; a Diploma in Training & Development Management with ITD, UK and a Diploma in Management Studies with the Singapore Institute of Management. He is a WDA-certified ESS course developer, trainer and Assessor; WDA-certified Singapore2006 GEMS trainer; certified Extended-DISC® practitioner; certified TetraMap® practitioner and was a certified facilitator for 7 Habits for Highly Effective People when he was the Training Manager of the National University Hospital. He is also the first local trainer to be ACTA-certified by RPL (2006). Known for his interactive and energetic training style, he is a regular workshop facilitator at NUS, SIM, SHRI and several other organisations. Some of his workshop participants include staff of the Singapore Police Force, MINDEF, SMRT, NEA, MUIS, HAS, DHL and many more. Duration
A Statement of Attainment will be awarded by WDA upon completion of the course. |
||||||||||
|
|
| Partners International Association | |
 .JPG){kind=small} 
 
|
|
|
|
|
|
|
|
|
Please view Privacy Statement & Terms of Use. © SHRI 2012. |
|
