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ES - Communication &
Relationship Management (CRM), Operations Date TBA 2012  Introduction Communication & Relationship Management is one of the essential skills in the workplace that would enhance the effectiveness of an individual in the organisation. The modules at Operations, Supervisory & Managerial are designed to enable individuals at the various occupational levels to acquire effective communication skills and build rapport and relationship among colleagues, stakeholders and customers. The operations level provides a foundation of practices and behaviours and covers the techniques involved in receiving and communicating information. It also incorporates essential competencies involved in working in a team and addressing conflict that occurs at the workplace. Objective By the end of this module, participants will be equipped to: * Promote effective communication at the workplace by understanding organisational, departmental and team goals and to take action based on information received * Cooperate and work with teams to achieve individual and team goals to meet organisational requirements * Identify and elect work team members based on their strengths and established criteria * Proactively recommend improvements to the established policies and procedures * Apply appropriate negotiation style and techniques when engaging in negotiation and to take into account the cultural differences Outline 1. Promote effective communication at the workplace 2. Work in team 3. Demonstrate workplace negotiation skills For Whom Employees without any supervisory responsibility. Trainer Profile Sunny Lee is the principal consultant of his own firm, covering sales and marketing related training such as negotiation skills, customer service, relationship management, communication skills, coaching and mentoring and related aspects. He also provides change management consultancy to organisations, partnering them to streamline processes, build skill-sets and attitudes to develop successful relationships with colleagues, clients and customers. He is also an associate trainer with SHRI and is a module developer as well as trainer/facilitator for the Singapore Workplace Development Agency (WDA)'s Employability Skills (ES) competency programmes. Duration
A Statement of Attainment will be awarded by WDA upon completion of the course. |
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