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ES - Communication &
Relationship Management (CRM), Managerial Date 05 to 06 October 2011 
Introduction Communication & Relationship Management is one of the essential skills in the workplace that would enhance the effectiveness of an individual in the organisation. The modules at Operations, Supervisory & Managerial are designed to enable individuals at the various occupational levels to acquire effective communication skills and build rapport and relationship among colleagues, stakeholders and customers. The managerial level focuses on the organisation as a whole and the skills of the manager to ensure the organisation is operating at an optimum and efficient manner. It enables the manager to acquire effective workplace negotiation skills for organisation success in the new knowledge-based economy. Objective By the end of this module, participants will be equipped to: * Use communication strategies to influence organisational culture and enhance employees’ commitment to the vision * Establish and evaluate communication mechanisms for the organization * Identify and elect work team members based on their strengths and established criteria * Allocate resources to facilitate work team * Foster commitment and sense of ownership within team to create a winning team * Create and align a coaching framework with HR strategies and organisation’s vision * Apply effective negotiation styles and method to achieve organisation goals Outline 1. Lead workplace communications 2. Develop a work team 3. Lead workplace negotiations For Whom Individuals who occupy managerial roles, or roles with substantial organisation responsibilities. It is also relevant for small businesses operators or self-employed people. Trainer Profile Kelvin Ong, MSc, DTM is the First District Governor of the Pan-Southeast Asia Toastmasters District 51. In 1991, Kelvin was awarded the Distinguished Toastmaster (DTM) Award - the highest educational award that can be earned by a member of the Toastmasters organisation. Kelvin holds a Master of Science degree in Training with the University of Leicester, UK; a Diploma in Training & Development Management with ITD, UK and a Diploma in Management Studies with the Singapore Institute of Management. He is a WDA-certified ESS course developer, trainer and Assessor; WDA-certified Singapore2006 GEMS trainer; certified Extended-DISC® practitioner; certified TetraMap® practitioner and was a certified facilitator for 7 Habits for Highly Effective People when he was the Training Manager of the National University Hospital. He is also the first local trainer to be ACTA-certified by RPL (2006). Known for his interactive and energetic training style, he is a regular workshop facilitator at NUS, SIM, SHRI and several other organisations. Some of his workshop participants include staff of the Singapore Police Force, MINDEF, SMRT, NEA, MUIS, HAS, DHL and many more. Duration
A Statement of Attainment will be awarded by WDA upon completion of the course. |
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