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Poll |
Qn 1.
If your company's business is not doing well in times of economic downturn,
what will your company do?
Qn 2.
Do you think retrenching employees in times of
recession would affect the employer's brand?
Click here for past poll questions
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Asia
Pacific's foremost magazine by SHRI. |
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"We have gathered positive
feedback from the participants who commented on the effectiveness of your
training and are delighted that they can effectively apply their learning to
their work as well as their personal lives. They have benefited from the
training with SHRI and we would like to commend SHRI for its expertise and
commitment in meeting our training objectives."
Learning & Organisation Development
Singapore Telecommunications Limited |
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CORPORATE LEARNING >>
CERTIFIED SERVICE PROFESSIONAL
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Certified Service Professional (CSP)
About CSP |
Job Opportunities |
Entry Requirement |
Fee & Funding |
Dates & Enquiry
Testimonial of CSP
Participants
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I used to work at a call
centre and understand that providing service is a tough job. After
attending the CSP programme, my perception about the service profession
has changed. I have learnt the key principles of providing service, and
I am ready to face the challenge of being a service professional. I am
passionate to join the service industry.
Mr Ho Hoon Kwan
Former Senior Customer Service Officer |
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The CSP programme had
helped me build my confidence. I have learnt to put away negative
thoughts and be positive. Before participating in CSP, I did not have a
good impression of the service profession. However, after attending the
programme, I feel that being a service professional is about caring and
loving from your heart. Serving others gives me a sense of satisfaction.
Ms
Bharathi D/O Sathiyanandan
Job Seeker |
Attending the CSP
programme had been a good experience for me. To be a good service
professional, one has to be able to understand others and empathise with
them.
Mr Bo Bo Lwin
Myanmar National |
I like the CSP programme.
It had been a journey of self-discovery for me. I
never knew that I had so many negative thoughts. I have learnt to
be a positive thinker replacing negative thoughts with positive
ones. The topics covered, such as confidence building and grooming, were
enjoyable and beneficial.
Mr See Too Khai Woon
Job Seeker |
From the CSP programme,
I have learnt to be more patient which had made me a better
person. It not only allowed me to learn to be a team-player but
also to demonstrate my leadership skills while serving others.
Mr Jason Eng Gek Kwan
Former Civil Service Officer |
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