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Dear Elaine,

Thanks for the kind support you have provided throughout my entire course ( Graduate Diploma in Human Capital Management), you have done a good job in coordinating and keeping all the students well-informed of all the important material, dates, updates etc.

I also like to express my appreciation to Chan for his kind & clear explanation during my enrollment to this course.

Your guys have done a great job!! Keep it up!

Ms Jane Pang
HR Manager
Teambuild Construction Pte Ltd
 

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        CORPORATE LEARNING >> CERTIFIED SERVICE PROFESSIONAL

Certified Service Professional (CSP)

About CSP | Entry Requirement | Fee & Funding  | Course Dates

About CSP

Certified Service Professional (CSP) programme is an initiative by the Singapore Workforce Development Agency (WDA) that aims to  instil a positive mindset among participants, equip them with essential customer service skills and expose them to service jobs in the service industry. 

The CSP programme offered by SHRI is funded under the new government scheme - Skills Programme for Upgrading and Resilience (SPUR) that provides employers with enhanced financial support for staff training. Employers who enrol their staff in CSP may enjoy substantial absentee payroll subsidy.  

Click here to for more information on CSP fee and funding >>

Benefits to Employers

Save Cost and Build Manpower Capabilities. Prepare Your Staff for the Future.
CSP equips participants with essential customer service skills that is crucial to business development and profit generation in today’s competitive market. Enrol your staff in CSP and you will

1) Save cost and enjoy substantial funding support from the government
2) Build manpower capabilities and prepare for economic recovery
3) Gain smooth manpower transition during times of job restructuring
4) Build a good reputation as a caring organisation that prepares staff for the future - an employer of choice

Benefits to Participants

Reskill and Stay Employable!
Equip yourself with a CSP qualification and stand a better chance to clinch one of the 10,000 tourism-related jobs available. Participate in CSP and you will

1) Enhance your professionalism
2) Acquire new skills in service standards
3) Attain national qualification recognised by employers
4) Stand a greater chance to secure jobs in the service industry

Programme Overview

Based on the Service Excellence Workforce Skills Qualifications, CSP aims to equip participant with essential and transferable customer service skills.

Methodology

  • Highly engaging and hands-on sessions via mini-lectures, interactive activities, group & individual exercises e.g. role-plays, independent learning sessions and mutual sharing & feedback

Duration

  • 5 Days or 40 training hours

 

 










   
   
 
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