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        CORPORATE LEARNING >> CERTIFIED SERVICE PROFESSIONAL

Certified Service Professional (CSP)

About CSP | Job Opportunities | Entry Requirement | Fee & Funding  | Dates & Enquiry

About CSP

Gearing Up for the Booming Tourism-related Service Industry!

Certified Service Professional (CSP) programme is an initiative by the Singapore Workforce Development Agency (WDA) that aims to  prepare 36,000 non-tourism workers to take up service jobs in the tourism sector.

Whether you are looking for job opportunities in the tourism-related service industry or looking for courses to train your new staff*, this is the right course for you!

Benefits to Participants

1) Gain the essential skills and knowledge required of an excellent service provider
2) Receive certification awarded by WDA
3) Attain national qualification recognised by employers
4) Receive help in looking for a job in the tourism-related service industry

Programme Overview

Based on the Service Excellence Workforce Skills Qualifications, CSP aims to equip participant with essential and transferable customer service skills.

Methodology

  • Highly engaging and hands-on sessions via mini-lectures, interactive activities, group & individual exercises e.g. role-plays, independent learning sessions and mutual sharing & feedback

Duration

  • 5 Days or 40 training hours

*This refers to new entrants to the tourism-related industry who have not worked for more than 3 months in the industry for the past 1 year.












   
   
   
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