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Just a quick
note to tell you about the great service and support
that your facilities team of Subbu and Aziz had provided to my company
when we ran our training programmes at SHRI@The Verge recently.
In particular, there was a day when we needed urgent internet access
during the lunch break to address a participant’s concern and Subbu went out
of his way to assist.
For that, we are truly thankful.
Keep up the great service!
Cheers!
Han, MSHRI, SHRP
Director
Personal Mastery Resources
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CAPABILITY DEVELOPMENT >>
Certified Productivity Professional
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Designing Key Productivity Indicators (KPIs)
You can’t control anything you can’t measure …
An organization that is trying to get into its customers’ good books
without a thermometer to measure how WELL it is serving its customers,
is like a miner deep down under without a headlight !
An organization trying to RAISE productivity without a sensitive
barometer to measure where it stands and where it is headed is like
someone on a weight reduction regime without a weighing scale!
The deeply entrenched financial indicators - ROA, ROI, and the like -
are necessary, but grossly inadequate for two simple reasons - they are
LAGGING indicators and worse, they are macro composites and possess
little if any DIAGNOSTIC capability. When these indicators head south,
it is way too late to figure out the root cause. They give little clues
as to what might have gone awry. We need to keep our feelers close to
the ground …
This 1-day program is specially designed to provide the
fundamentals on how to design indicators which:
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Measure what MATTER to YOUR customers
- And which
therefore MATTER to the SUCCESS of your organization
What can be more important?
Course Outline:
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What are KPIs ?
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Why KPIs : Proof of
the Need
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Understanding
customer requirements
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What REALLY matter
to customers ?
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Designing KPIs:
Components of a KPI
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Principles in KPI
Design
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Nature of
Measurements: Variables vs attributes
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KPI Standards and
Goal-setting
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KPI: The time
dimension - tracking & monitoring
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Characteristics of
Good indicators
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The Ultimate
measure of Customer Satisfaction
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KPIs: Uses,
applications, benefits
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Dates:
06 May 2011
Time:
9:00am - 5:00pm
Venue:
Singapore Human
Resources Institute.
2 Serangoon Road, The Verge, Level 6,
Singapore 218227.
Program Fees:
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Pricing for per day Program |
Exclude GST |
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Members |
S$500.00 |
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Public |
S$650.00 |
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Pricing for 2 days Program |
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Members |
S$1,000.00 |
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Public |
S$1,300.00 |
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Pricing for 6 Days Program |
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Members |
S$2,500.00 |
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Public |
S$3,400.00 |
*Up to
70% funding: Productivity & Innovation
Credit (PIC) Tax Incentive Scheme.
Visit
http://www.iras.gov.sg/irashome/PIcredit.aspx
or talk to us.
Registration Form:
Click here
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For further
information, please contact Ms Falilah / Ms
Stella via phone (65) 6438 0012, fax (65) 6299 4864, or email
falilah@shri.org.sg
/
stella@shri.org.sg
<<back to
main page |
Professional Development: HR Accreditation
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