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Just a quick
note to tell you about the great service and support
that your facilities team of Subbu and Aziz had provided to my company
when we ran our training programmes at SHRI@The Verge recently.
In particular, there was a day when we needed urgent internet access
during the lunch break to address a participant’s concern and Subbu went out
of his way to assist.
For that, we are truly thankful.
Keep up the great service!
Cheers!
Han, MSHRI, SHRP
Director
Personal Mastery Resources
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CAPABILITY DEVELOPMENT >>
Certified Productivity Professional
Business Process Re-engineering
What it takes to remain competitive in today’s
turbulent business environment
The Manufacturing industry has Six-Sigma and Lean Production …
All that the service industry needs is Re-engineering - a sharp WEAPON
that cuts through ALL KPIs - quality, cost, cycle time, customer
satisfaction, productivity - in one fell swoop !
The hierarchically and functionally-organised structure of today’s
business organisation, with its highly specialised, task-oriented work
force … may have served us well for the past two centuries … BUT, is
clearly and certainly lacking the agility and flexibility to adapt to
the challenges presented by today’s business environment - rapid
explosive changes, relentless competitive pressures and increasingly
diverse and difficult customer demands!
The time has come … the conventional business organisation URGENTLY
needs a radical make-over, if it is to stay in the forefront of
Productivity! It needs to be Re-engineered!
Course
Objectives
At the
end of this course, participants will:
- be sensitised to the critical need to re-engineer the way work is done
in today’s work-place
- be re-orientated from the current task-orientation to a
PROCESS-orientation
- be familiar with the characteristics of reengineered processes
- have learned a structured approach to reengineer processes for maximum
productivity
- know how to go about making BPR a way of life in an organisation
Course Outline - Day 1
-
Re-engineering defined
- The
case for Re-engineering
- The
Process-orientation paradigm
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Understanding the Current Process
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Process Flow charting
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Understanding Customer Requirements
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Kano’s Customer Satisfaction Model
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Thinking out of the box
-
Flexing Paradigms
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Characteristics of Re-engineered Processes
Course Outline
- Day 2
-
Characteristics of Re-engineered Organisations
- The
role of IT in Re-engineering
- A
structured approach to Re-engineering
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Uncovering & shattering assumptions
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Types of organisations which re-engineer
- Seeking
out processes requiring re-engineering
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Organising for Re-engineering
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Critical success factors
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Leadership & Change Management
- What
Re-engineering is; what it isn’t
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Date:
11 - 12 May 2011
Time:
9:00am - 5:00pm
Venue:
Singapore Human
Resources Institute.
2 Serangoon Road, The Verge, Level 6,
Singapore 218227.
Program Fees:
|
Pricing for per day Program |
Exclude GST |
|
Members |
S$500.00 |
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Public |
S$650.00 |
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Pricing for 2 days Program |
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Members |
S$1,000.00 |
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Public |
S$1,300.00 |
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Pricing for 6 Days Program |
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Members |
S$2,500.00 |
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Public |
S$3,400.00 |
*Up
to 70% funding: Productivity & Innovation
Credit (PIC) Tax Incentive Scheme.
Visit
http://www.iras.gov.sg/irashome/PIcredit.aspx
or talk to us.
Registration Form:
Click here
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For further
information, please contact e contact Ms Falilah / Ms
Stella via phone (65) 6438 0012, fax (65) 6299 4864, or email
falilah@shri.org.sg
/
stella@shri.org.sg
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Professional Development: HR Accreditation
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