Announcing The SHRI Productivity Initiative and the Certified Productivity Professional Program *New Release

It is official … the entire nation is now HOTTED up … GEARED up … for productivity! PRODUCTIVITY is the new NATIONAL buzzword! No one wants to be left behind in this race … But, to some people, productivity appears to be a concern for only the Manufacturing industry. Pause. Rethink … Nothing can be further from the truth!

PRODUCTIVITY - that’s a BIG word, begging to be understood. What does PRODUCTIVITY mean? Produce MORE? More of what? Serve MORE customers? Yes, sure. BUT, does serving MORE DISSATISFIED customers mean higher productivity? Surely NOT! NOT giving the customer what he wants is NOT productive, no matter how efficiently you do it. So, productivity is firstly EFFECTIVENESS, then EFFICIENCY … In a nut-shell, PRODUCTIVITY is giving the customer what he wants (effectiveness) efficiently.

Since productivity is INTIMATELY related to SERVING customers, it follows that productivity is EVERY ONE’s concern. Anyone who is NOT serving someone who is serving the customer does NOT have a job. So, productivity is the concern of EVERY function in EVERY organization and hence, also the concern of EVERY corporate citizen, at EVERY LEVEL of the hierarchy.

Productivity is your ULTIMATE competitive weapon in the market-place. It is now easy to understand why Productivity is THE FOCUS for every enlightened organization!

We at SHRI, are all behind you … we are your partner in your quest for productivity … we are delighted to announce the SHRI Productivity Initiative - your one-stop Productivity Training and Consulting centre, that offers just what you need to scale the heights of productivity and hence stay at the forefront of competitiveness …

SHRI Productivity Initiative presents BUSiNESS PRoCESS ReENGINEERING (BPR) … an approach that is so common-sensical, yet so POWERFUL, it will simply take your breath away !

A business process is a work procedure that enables an organization to deliver value to its customers. A process is to a business, what a brick is to a building … yes, a business process is the BASIC BUILDING BLOCK of any business organization. Therefore, the way to deliver BETTER value to customers must necessarily involve CHANGING THE very PROCESS that delivers that service. Further, a tiny change will probably result in a tiny improvement, a small change in a small improvement … BUT, to leap-frog over your competitors, you will need a QUANTUM LEAP improvement!

And though you may find it difficult to believe, an improvement of this order of magnitude is ENTIRELY POSSIBLE in just about ANY organization, in ANY industry, provided you know the way to go about it …

The way to go about it … that’s precisely what we at SHRI would like to share with you - a systematic approach to achieve this quantum leap improvement in Business Excellence … Business Excellence is all encompassing - it includes all KEY Performance Indicators (KPIs) - Customer Satisfaction, Productivity, Efficiency, Effectiveness, Cost, Cycle time, Error rates … name it.

Business Process Reengineering is THE WEAPON, your competitive weapon, which can IMPROVE all your KPIs in one fell swoop, rendering a LEANER, more productive organization, efficiently delivering just what your customers are asking for …

Here are just a few success stories …. There are hundreds of others too many to enumerate …

To help us scale the heights of Productivity, SHRI is pleased to announce our collaboration with 2 consultants who are veterans and experts in their fields :

Chor Hoong, author of 3 books, is our very own local pioneer in Business Process Reengineering. Quality-trained at Texas Instruments and US-trained in the Malcolm Baldrige National Quality Award criteria, Chor Hoong is well positioned to assist corporations in their quest for the Singapore Quality Award or its subsidiary Business Excellence frameworks. Chor Hoong’s client list includes Apple Computer, HP, Shell, ST Microelectronics, Matsushita, NEC Semiconductors, HDB, PSA, CAAS, Monsanto, Philips... [Full Profile]

KT Low, founder of Trusted Coaches, is a passionate Executive Coach with a flexible natural style. He is much sought after as an ACTA-certified Trainer and Course Developer. KT had 14 years of working experience in the US, managing a key R&D team in the pioneering world of Supercomputing at Cray Research. Back in Singapore, he rose to become GM of Hewlett Packard’s 200-strong Asia Pacific Solution Centre for Telecoms, which became known for excellence in products, solutions, project delivery and customer service... [Full profile]

To kick-start, we are pleased to bring you the Certified Productivity Professional Programs :

 1. Productivity Data Analysis 1 day                                       [05 May 2011]
 2. Designing KPIs (Key Productivity Indicators) 1 day      [06 May 2011]
 3. Business Process Re-engineering 2 days                   [11 - 12 May 2011]
 4. Managing Personal Productivity 2 days                          [19 - 20 May 2011]

*Please click on the above links to visit the program pages for more details.

Program Fees:

*Up to 70% funding: Productivity & Innovation Credit (PIC) Tax Incentive Scheme.
Visit http://www.iras.gov.sg/irashome/PIcredit.aspx or talk to us.

For further information, please contact Ms Falilah / Ms Stella via phone (65) 6438 0012, fax (65) 6299 4864, or email falilah@shri.org.sg / stella@shri.org.sg

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